Returns & Refunds

30-day returns

Not happy? You can return your Robini unwashed and unused within 30 days of delivery. Email us at [info@babyrobini.com] and we'll send you the return instructions. Refunds are issued to your original payment method within 14 days after we receive the item. [Return shipping costs: please specify.]

Right of withdrawal (EU customers)

Consumers in the EU have the statutory right to withdraw from this contract within 14 days without giving any reason, starting from the day you or a third party named by you (other than the carrier) took possession of the goods. To exercise it, inform us ([First name Last name], Robini, [Street], [ZIP City], Germany, email: [info@babyrobini.com]) by a clear statement. We will refund all payments received, including standard delivery costs, without undue delay and no later than 14 days after receiving your notice. We may withhold the refund until we have received the goods back or proof of their return.